1. Introduction

Welcome to Cultures For U. We are committed to protecting your personal information and your right to privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information in accordance with the South African Protection of Personal Information Act (POPI Act). If you have any questions or concerns about this privacy policy, or our practices with regards to your personal information, please send an email to [email protected].  

 

2. Information we collect

We collect personal information that you voluntarily provide to us when you register on the website, make a purchase, or contact us. This may include:

  • Name.
  • Email address.
  • Phone number.
  • Shipping address.
  • Payment information.

 

3. How we use your information

We use the information we collect in the following ways:

  • To process and fulfil your orders.
  • To manage your account.
  • To respond to your inquiries and provide customer support.
  • To improve our website and services.

 

4. Sharing your information

We do not share your personal information with third parties except as necessary to provide our services, such as:

  • Payment processors.
  • Shipping companies.
  • Service providers who assist us in operating our website.

 

5. Data security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. This includes ensuring that any third parties we share your information with also comply with the POPI Act.

 

6. Your rights under the POPI Act

Under the POPI Act, you have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal information.
  • Deletion: You can request that we delete your personal information.
  • Objection: You can object to the processing of your personal information.
  • Withdrawal of consent: You can withdraw your consent to the processing of your personal information at any time.

 

7. Conditions for lawful processing

We ensure that your personal information is processed in accordance with the conditions for lawful processing, including:

  • Accountability: We take responsibility for ensuring that your personal information is processed lawfully and transparently.
  • Processing limitation: We process your personal information only for the purposes for which it was collected and with your consent.
  • Purpose specification: We collect personal information for specific, explicitly defined, and lawful purposes.
  • Further processing limitation: We ensure that any further processing of your personal information is compatible with the original purpose of collection.
  • Information quality: We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date.
  • Openness: We maintain transparency about our information processing practices.
  • Security safeguards: We implement appropriate security measures to protect your personal information.
  • Data subject participation: We respect your rights to access, correct, and delete your personal information.

 

8. Changes to this privacy policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website. You are advised to review this privacy policy periodically for any changes.

 

9. Contact us

If you have any questions about this privacy policy, please send an email to [email protected]